Questions

The model number is usually printed on a label on the back or underside of the unit, or on the cover page of the printed manual that shipped with it. If you can't find it, contact support with a photo of the unit and we can help identify it.

Not every product is on the portal yet. Browse the full catalog at /products, or contact support with your model number and we'll get you the right documentation.

Use the chat widget in the bottom-right corner of any page and choose "Chat with our support team," or call the support line listed in the footer.

Work through these checks. If the scoreboard does not update, make sure the receiver has been added to the controller using its six-digit serial number. If the wrong field's scoreboard responds, confirm you entered the correct receiver's serial number. If updates are intermittent, move the controller closer to the receiver and check for interfering devices. If the scoreboard updates and then stops, check the receiver's power and power-cycle the receiver. If the controller itself is unresponsive, check the 9V DC power supply connection.

Have the receiver's six-digit serial number ready. From the Link Receiver screen, press OPTIONS until the display reads "Add Receiver", then press YES. When the display reads "Receiver#", enter the six-digit serial number, then enter a name for the receiver (for example, GYM 1). Once a new receiver is added, it is added to all profiles as linked.

A profile stores all of your OPTIONS menu settings, so you can recall a complete scoreboard configuration with one key press. From the main game screen, press SCROLL PROFILES, press it again to step through the available profiles, then press YES to load the one shown. The MPCW-7 holds up to 100 profiles per sport, and default profiles for each sport are pre-loaded at the factory (profiles 88–96).

The MPCW-7 uses a removable keyboard overlay for each sport. Each overlay configures the controller with the correct buttons and display behavior for that sport, and factory default profiles for each sport are pre-loaded (profiles 88–96). The exact steps depend on your sport, so open the manual for your sport — Baseball/Softball, Basketball, Football, Hockey / Field Hockey, Lacrosse, Soccer, Track, Volleyball or Wrestling.

The model code is a 3 character code found on the overlay, the flat plastic panel that fits over and around the keys on your MPC-6 or MPCW-6 control. It is located near the top center of the overlay. Each overlay carries its own code, and entering that code into the control sets up the control for a particular scoreboard model and sport or special function. Each sport manual on this site begins with a table of the model codes it covers, so you can use the code on your overlay to confirm you have the right manual.

Install the proper overlay for the scoreboard and sport on top of the control, then turn the control on. The traveling display prompts you to "START WHERE TURNED OFF LAST?", "GO TO A BOOKMARK?", or "ENTER YOUR MODEL CODE"; answer YES, NO, or enter the 3 character model code located near the top center of the overlay. To start a new game or procedure, enter the model code ("START WHERE TURNED OFF LAST?" is intended for recovery from a power failure only). The name of the sport is displayed briefly. On a wireless control, the control then asks "DO YOU WANT TO OPERATE WIRELESS?"; if you answer YES it prompts SELECT A GROUP and shows the first group set up in the control: press NO to see the next group name and YES when the group you want is displayed. If the control reports that there are no groups defined in the system key, turn it off and set up groups using model code 618 with the System Key Management overlay (see the MPCW-6 Control Programming Instructions). Depending on the sport, the control may ask further setup questions (for example whether to switch the scoreboard to bright mode); it then shows its ready or time display and the scoreboard(s) turn on. To change to a different sport later, install that sport's overlay and enter its model code.

You normally only need to program a receiver if its programming was lost after a repair, or you have a new receiver or control. It is an 18-step procedure in the MPCW-6 Control Programming Instructions manual, linked below. Follow that guide in order and do not skip ahead. In particular, never plug the system key into the control until the control prompts for it, and turn off power to the control before removing the key. If you need assistance, call 800-851-4040, option 2.

The SET TIME key is only active when the clock is stopped. Press SET TIME, then use + or - to enter the desired number of minutes in the tens place (hold the key down for fast advance). Press SET TIME again to advance to the minutes ones place, then the tens of seconds, the ones of seconds, and the tenths of seconds, using + or - to set each digit. Press PERIOD/SCORE at any time to return to the main screen with the new time loaded. Fractions of a second are always cleared when a new time is set, and some scoreboard models may not display tenths of seconds. To change whether the timer counts up or down, use the Options menu.

Work through the Troubleshooting Chart. If the scoreboard or timer is ON but does not respond to the control, the control and receiver are not communicating: turn the control OFF, then ON to establish communications. If the control will not operate the scoreboard because it is out of range (poor line of sight or too great a distance), return to a closer location with direct line of sight and verify Signal Strength, run the Network Analyzer to check the connection, and if that does not work cycle power to the controller. If you cannot turn the time ON, the control may not be linked to this scoreboard (link it to the scoreboard or group from the Options Menu), it may not have synced up (power the control OFF, then ON), or the time may be at 0.0 and set to count down (set some time on the clock). If data won't change on the control, it may be linked to extra unwanted receivers or the wanted receivers may not be powered ON; use the Options Menu to check the receivers the control is linked to and the receivers on its list. If the scoreboard will not turn ON when the control is turned ON, cycle power to the receiver/scoreboard, and replace the batteries if the control signal is weak because the battery level is low. If the control is ON and its data is changing but the scoreboard/timer is OFF, check all switches, breakers and fuses, and check all cables and connections. If the scoreboard shows data in the wrong places or the horn sounds constantly, the control is not configured for the correct scoreboard model series; reconfigure it from the Options Menu. If the problem persists, contact the Nevco Service Department.

This procedure assumes the control has already been configured for the correct scoreboard type and linked to the desired receiver(s), and that the receiver is powered ON before the control is turned on. Press ON/OFF; the control displays the firmware version and frequency while it establishes communication with the receiver(s) (up to 20 seconds), then the main screen appears. Press OPTIONS, which displays Clear Scoreboard Press (+), then press + to clear the scoreboard data. Press PERIOD/SCORE to return to the main screen; the period is automatically set to 1.

The SET TIME key is only active when the clock is stopped. If you cannot set the time, the time is running, so stop the time first. To stop the clock, press TIME OFF; the display shows OFF to confirm the clock is stopped.

Hold the ON/OFF button (bottom center) for 3 seconds; you will see the "NEVCO SPORTS ONE" splash screen. On a dual-sport X3 you are first asked to choose a sport: press Enter, then 1 for Baseball or 2 for Softball. The X3 then connects automatically: if your receiver's serial is pre-set it displays Connecting to: plus the serial number; if no receiver is pre-programmed it scans for nearby receivers and displays Searching....., and when the scan completes you arrow-key to your receiver and press Enter. If more than one sport profile is available, arrow-key to yours and press Enter. To connect to a different receiver, press Options from the scoring screen and select Main Receiver, then choose Device Discovery (press Enter to search, which takes about 40 seconds, then arrow-key to your receiver and press Enter) or Manual Entry (type the serial number with the keypad and press Enter; do not enter the leading zeros from the serial label, so a label reading 061011 is entered as 61011). Two warnings: selecting Device Discovery or Manual Entry while the X3 is in an active event makes this X3 leave the event (the event keeps running on the receiver and the scoreboard stays on), and receivers that are running an event are not discoverable by a scan. Also, when an event configured with multiple parent/child receivers is started via the One Controller mobile app, no X3 can join that event.

Hold BALL to reset the ball count, hold STRIKE to reset the strike count, and hold OUT to reset the out count (a long press means holding the button for 3 seconds). The counts also reset automatically after walks, strikeouts, or three outs. These behaviors are defaults based on automation rules in the sport profile, and they can be changed via the One Controller mobile app.

Every minute the X3 will attempt to obtain the event list from the receiver, but no event has been created on the receiver for the X3's configured sport. Using the One Controller app, create an event with the sport profile for the X3's sport.

A graphic that plays cleanly in the Designer Preview but flickers in VideoPro's Program Monitor almost always has one of two causes. The first is a Pause marker too close to a layer's start or end. Open the graphic in the Designer, find the Pause marker in the marker strip at the top of the timeline, and check each layer for a start or end within one or two frames of the marker. If you find one, either drag the edge of the layer track so its start or end is further from the Pause marker, or move the Pause marker (right-click the existing marker to remove it, then right-click at the new position and add a new Pause Point). The Optimize Timing tool also catches this and may move the Pause marker one frame earlier automatically. The second cause is two external sources driving the same graphic variable, for example a Tables data column that auto-binds because it has the same name as a graphic variable while a Data Controller variable is also bound to it through Link Data, or two Data Controllers bound to the same layer. Stop the playback, open Link Data on the layer (the icon at the left edge of the Preview panel), find the flickering variable and confirm that exactly one external source is bound to it; if more than one is bound, remove the binding you don't want. For a Tables auto-bind, rename either the data column or the graphic variable so they no longer match, or explicitly bind the variable in Link Data to the source you want (the explicit binding takes precedence over auto-bind). In either case, re-cache the graphic in VideoPro and play it on air to confirm the flicker is gone.

This message means VideoPro reached the SDK but found no switcher. Re-check cabling and the Connection Method in the ATEM Settings dialog. Confirm the ATEM is powered on, confirm the cable is in ATEM Control (not the program return port), and try toggling between Auto Connect and USB Only or Network - Manual IP Address.