Nevco MyCloudDisplay User's Manual

Overview#

Nevco MyCloudDisplay is a cloud-based media management platform for Nevco LED message center

displays. It allows facility owners and staff to create, upload, schedule, and push content to an LED

display entirely through a web portal at myclouddisplay.com — no

on-site computer or software installation required.

What MyCloudDisplay Does#

With MyCloudDisplay you can:

• Upload images and video to a cloud media library
• Create custom graphics using the built-in content editor
• Schedule content to play automatically by date, time, and day of week
• Assign content to one or more connected displays (clients)
• Trigger content instantly during live events using the Nevco On Demand mobile app
• Monitor whether your display is connected and review its activity log

System Architecture#

The MyCloudDisplay system has three layers that work together:

Content flows in one direction: portal -> cloud -> ND Client -> LED display. The ND Client syncs

changes automatically; no manual transfer is needed.

Two Types of Users#

Full Access users invited through Account Management can also manage scheduled media in the

portal. See accountmanagement for details on permission levels.

What You Need Before Starting#

Before logging in for the first time, confirm you have the following:

• A Nevco LED message center display with an ND Client device (factory-installed or field-installed

by your Nevco installer)

• An internet connection at the venue where the display is installed (Ethernet or Wi-Fi)
• The registration email sent to you by Nevco when your display was manufactured — this email

contains your activation link, serial number, and authorization token

Note: The registration email is sent automatically when your display enters the manufacturing process at Nevco. If you placed your order but have not received the email within a few business days, contact Nevco support (see support).

Getting Started#

Step 1 — Receive Your Registration Email#

When Nevco begins manufacturing your display, the system automatically sends a registration email

to the address you provided to your Nevco sales representative at the time of order.

The email contains:

• A welcome message explaining MyCloudDisplay
• Your display's Part Number, Serial Number, and a unique Authorization Token
• An activation link in the format:
  

https://www.myclouddisplay.com/client/activate?serial_number=XXXXXX&token=XXXXXXXX

Tip: You can begin setting up your account and uploading media before your display ships. Content you upload will be waiting for the display when it arrives and connects to the internet.

Step 2 — Activate Your Account#

1. Click the activation link in the registration email.
2. Your browser opens myclouddisplay.com and guides you through account creation.

If you do not already have a MyCloudDisplay account, you will be prompted to create one — enter

your name, email address, and a password.

1. After your account is created (or if you already have one), the portal displays a Client Activation

window with your Serial Number and Authorization Token pre-filled.

Note: If the fields are blank due to browser security settings, copy the Serial Number and Authorization Token from your registration email and paste them in manually.

1. Click Activate.
2. A confirmation message appears: "You can now start managing media content on this client."
3. Click Configure to set up your client before closing the window.

Step 3 — Configure Your Client#

After activation, the Client Creation dialog opens. Complete all fields before clicking Create:

Warning: Failing to set the correct Timezone and Venue location will cause the DateTime and Temperature tokens in your content to display incorrect values.

Adding a Venue#

If no venue exists yet, click the Venue field's "Add it here" link. A separate Add Venue dialog opens:

1. Enter the Venue Name (for example, "Civic Memorial HS Football Field").
2. Select the Country, State, and City from the dropdown menus.
3. Enter the Zip Code.
4. Click Create.

The new venue is saved and selected automatically in the Client Creation dialog.

Step 4 — Verify Connection Status#

After the display is installed at the venue and connected to the internet, confirm it is communicating

with the cloud:

1. Log in to myclouddisplay.com.
2. Click Manage Clients in the top navigation bar.
3. Locate your client in the left panel.
4. Hover over the i icon next to the client name to see the connection status indicator:
   • Green — the ND Client is online and connected to the cloud server
   • Grey — the ND Client is offline or not yet connected

If the display remains offline, see troubleshooting.

Account Management#

The Account Management tab in the top-right area of the portal navigation bar allows the display

owner to control who can access and modify content on the display.

Permission Levels#

There are two types of invited users:

Note: The account owner (registered at activation) has full administrative access and is the only user who can invite others, revoke access, and transfer ownership.

Inviting a User#

1. Click Account Management in the top navigation bar.
2. Click Invite.
3. Enter the user's email address.
4. Select the appropriate permission level: Full Access or On Demand Only.
5. Click Send Invite.

The invited user receives an email with a link to accept the invitation and set their own password.

Each user maintains their own login credentials — sharing usernames and passwords is not required

and is strongly discouraged.

Revoking User Access#

1. Click Account Management.
2. Locate the user in the Invited Users Listing.
3. Click Revoke Access next to their name.

The user's access is removed immediately. They will not be notified automatically.

Transferring Ownership#

The display owner can transfer full ownership of the account to any user who has already accepted

an invitation.

1. Click Account Management.
2. Click Transfer in the Transfer Ownership section.
3. Select the user you want to make the new owner.
4. Confirm the transfer.

Warning: After a transfer, you will no longer be able to invite users, request client access, or manage the account unless the new owner grants you access. This action cannot be undone from within the portal.

Note: The original account owner is set at registration time and is tied to the email address provided to Nevco sales. To change the registered owner email prior to activation, contact Nevco support (see support).

Media Library#

The Media Library (accessible from the top navigation bar) stores all graphics and video content

associated with your account. Content in the library can be assigned to one or more client displays

and scheduled for playback.

Supported File Types#

Tip: Keep video file sizes reasonable for reliable upload and sync. Large files take longer to transfer to the ND Client over the venue's internet connection.

Adding Media to the Library#

Click Add Media To Library in the Media Library view. A dropdown menu offers three options:

Uploading Media#

1. Click Add Media To Library > Upload Media.
2. In the Upload Media dialog, select the Media Type:
   • Scheduled — content that plays automatically based on a date/time schedule
   • On Demand — content that is triggered manually from the mobile app during events
3. If uploading Scheduled content, configure the Schedule fields (see schedulingcontent).
4. Drag files into the upload area, or click browse to select files from your computer.
5. Wait for the upload to complete. Do not refresh the page during upload — doing so cancels the

transfer.

Creating Media with the Built-in Editor#

1. Click Add Media To Library > Create Media.
2. The content editor opens on a canvas sized to your display's resolution.
3. Build your content using the following six steps:

The editor also provides the following tokens and controls on the left panel and right properties panel:

• DateTime Token — inserts the current date and/or time, updated live on the display
• Temperature Token — inserts the current outdoor temperature for the configured venue location
• Shape Objects — rectangle, circle, and triangle shapes
• Layer controls — bring forward, send backward, duplicate, and delete objects
• Alignment controls — horizontal and vertical alignment buttons
• Opacity slider — adjust object transparency
• Monochrome toggle — convert an image object to monochrome

Note: The editor includes additional tools such as Group-Object controls. These features are visible in the interface but are not covered in this guide. Contact Nevco support if you need assistance with advanced editor functions.

Editor navigation hints:

• Hold Alt + Left Click to pan around the canvas
• Use the mousewheel or a multitouch touchpad to zoom in and out
• Press Esc while editing a text object to exit text edit mode

Cloning Media#

1. Click Add Media To Library > Clone Media.
2. Select an existing media item to duplicate.

Cloning is useful when you want to create a variation of an existing piece of content without

modifying the original.

Managing Existing Media#

Each item in the Media Library displays its name, type (Scheduled or On Demand), and duration.

The following actions are available on each item:

Note: Removing a media item from a client (via the Clients button or via Manage Clients) does not delete it from the library. To permanently delete, use the x icon in the Media Library view.

Scheduling Content#

MyCloudDisplay supports two content types that behave differently at playback time:

Configuring a Schedule#

Schedule settings can be configured when uploading new media or by clicking the Schedule button

on an existing media item in the Media Library or Manage Clients view.

Assigning Scheduled Content to a Client#

Scheduling a media item in the Media Library defines when it can play, but you must also assign

it to a client to define where it plays.

You can assign content to a client in two ways:

• From the Media Library — click the Clients button on any media item and select the

client(s) you want it assigned to.

• From the Manage Clients view — click Add Media to Client > Select From Library and

choose from the library. See managingclients for the full workflow.

Note: A media item can be assigned to multiple clients simultaneously. Changes to the schedule or content affect all clients the item is assigned to.

How Playback Order Works#

Within a client's playlist, items play in the order listed in Manage Clients. Items that are scheduled

are evaluated at playback time — if a scheduled item's time window and date conditions are not

currently met, it is skipped and the next eligible item plays. Use Reorder Playlist in Manage

Clients to change the playback sequence (see managingclients).

Managing Clients#

The Manage Clients tab in the top navigation bar is the primary workspace for controlling what a

specific display is playing. From here you can add and remove content, adjust playback order, modify

schedules, preview media, and monitor whether the display is online.

The Manage Clients View#

The left panel lists all clients registered to your account. Click a client name to select it and view

its current playlist in the main panel.

The connection status indicator is visible for each client. Hover over the i icon next to the client

name to see the status:

Note: A "Group Clients" tab is visible in the portal navigation bar. This feature is not documented in the current source material. See ASSETS-NEEDED.md for the open item to obtain documentation from Nevco before this chapter is expanded.

Adding Media to a Client#

From the Manage Clients view with a client selected:

1. Click Add Media to Client.
2. Choose one of two options:

1. Complete the schedule settings for the item (see schedulingcontent).
2. Click Create or Add to confirm.

The new item appears in the client's playlist immediately.

Reordering the Playlist#

1. Click Reorder Playlist at the top of the client media panel.
2. Drag items into the desired playback order.
3. Save the new order when prompted.

Items play from top to bottom, looping continuously. Items whose schedule conditions are not

currently met are skipped.

Modifying a Schedule for an Individual Client Item#

Each item in a client playlist has a Schedule button. Clicking it lets you adjust that item's date

range, time window, and days of week independently — without affecting the same item's schedule

on other clients.

Editing and Removing Content#

Activity Log#

1. Select a client in the left panel.
2. Click Activity (visible in the client panel).

The Activity Log shows a historical playlog of content that has played on the display, including

timestamps. Use this to verify that scheduled content is playing as expected.

On Demand Content#

On Demand content lets event staff trigger specific messages on the display instantly from a

smartphone — without opening a browser or modifying the schedule. Common uses include

celebration messages ("3-Pointer!", "Touchdown!"), sponsor spots, or announcements triggered

live during an event.

Setting Up On Demand Content in the Portal#

Before staff can use the mobile app, you must create On Demand media items and configure the

client's On Demand password in the web portal.

Creating On Demand Media#

1. Open the Media Library tab.
2. Click Add Media To Library > Upload Media (or Create Media for built-in editor).
3. Under Media Type, select On Demand.
4. Complete the upload or content creation.

On Demand items do not have a date/time schedule — they are available whenever the mobile app

user triggers them.

Assigning On Demand Media to a Client#

1. Open Manage Clients and select the target client.
2. Click Add Media to Client > Select From Library.
3. Choose the On Demand item(s) to add.

On Demand items appear in the client's playlist alongside scheduled items.

Setting the On Demand Password#

The On Demand password protects against unauthorized triggering of content from the mobile app.

1. Open Manage Clients and select the client.
2. Click Settings.
3. Enter a password in the On Demand Password field (or leave blank to allow open access).
4. Save the settings.

Tip: The password can also be set during initial client configuration (see gettingstarted). By default, the password is blank.

Using the Nevco On Demand Mobile App#

Downloading the App#

Search for "Nevco -- On Demand" in the Apple App Store or Google Play Store. Install the app

on the staff member's iOS or Android device.

Connecting to the Display#

1. Open the app. It automatically scans the local network for ND Client devices.
2. When the scan finishes, a list of available clients appears.
3. Tap the name of your display to connect.

If the display does not appear in the list, use Direct Connect:

1. Tap the Direct Connect button in the upper-right corner.
2. Enter the IP address of the ND Client.

Note: The ND Client's IP address is shown on its boot status screen — the information screen that appears on the display when the ND Client first powers on, before the content playlist begins.

Hotspot Mode#

If the staff member's phone and the ND Client are on different network segments (for example, the

phone is on cellular and the ND Client is on the venue Wi-Fi), automatic discovery will not work.

In this situation:

• Use Direct Connect with the ND Client's IP address, or
• Connect the phone to the ND Client's built-in hotspot (if the ND Client is not connected to

another Wi-Fi network)

See networkanditrequirements for additional network guidance.

Authenticating#

1. After selecting a client, the app displays a password entry screen.
2. Enter the On Demand password configured in the portal (leave blank and tap Submit if no

password was set).

1. Tap Submit.

Triggering Content#

After authentication, the app displays a grid of On Demand media thumbnails.

1. Tap a thumbnail to play that content on the display immediately.
2. The content plays once, then the display returns to its scheduled playlist.

Checking Daily Usage#

To see how many plays have been used today:

• Android — tap the i icon in the action bar.
• iOS — tap the i icon in the navigation bar.

Daily usage resets at midnight.

Play Limit — the maximum number of On Demand triggers allowed per day for this client

(default: 10). Play Length Limit — the maximum total seconds of On Demand content that can

play per day (default: 600 seconds / 10 minutes). Both limits are set in the Client Creation

dialog (see gettingstarted). Contact Nevco support to adjust these defaults.

Network and IT Requirements#

ND Client Network Requirements#

The ND Client device requires:

• A network connection — either Ethernet (recommended for reliability) or Wi-Fi
• Outbound internet access to reach myclouddisplay.com for content sync and status reporting
• DNS resolution to reach myclouddisplay.com and related cloud services

The ND Client does not require any inbound connections from the internet. All communication is

outbound from the client to the cloud.

Note: Specific outbound port numbers and firewall rule details are not documented in the current source material. This is flagged in ASSETS-NEEDED.md for Nevco to supply before this section can be completed for IT deployment guides.

On Demand Discovery — UDP Protocol#

The Nevco On Demand mobile app discovers ND Clients on the local network using UDP broadcast.

For automatic discovery to work:

• The mobile device and the ND Client must be on the same network segment (same subnet)
• The Wi-Fi access point must have client isolation disabled — if client isolation is enabled,

broadcast traffic between devices is blocked and the ND Client will not appear in the app

If your wireless infrastructure isolates clients from each other (a common security setting on

guest or public Wi-Fi networks), automatic discovery will fail. Use Direct Connect instead.

Direct Connect (Manual IP Entry)#

If automatic discovery does not work, event staff can connect to the ND Client manually:

1. In the On Demand app, tap Direct Connect (upper-right corner).
2. Enter the ND Client's IP address.

The ND Client displays its IP address on the boot status screen — the information overlay shown

on the LED display when the device first powers on, before the content playlist begins.

For reliable Direct Connect, consider assigning the ND Client a DHCP reservation (a fixed IP

address tied to the device's MAC address) in your network's DHCP server or router. This

ensures the IP address does not change between sessions.

ND Client Hotspot Mode#

If the ND Client is not connected to any Wi-Fi network, it broadcasts its own hotspot. Event staff

can connect their phone directly to the ND Client hotspot to use the On Demand app in this

configuration. Scheduled content sync from the cloud is not available while the ND Client is

operating in hotspot-only mode.

Installation Reference#

For physical installation of the ND Client hardware — cabling, power, mounting, and initial

network configuration — refer to the installation documentation included with your display or

available at:

https://support.nevco.com/installation/outdoor/controls-and-software/cloud-connected-devices/

Note: Physical hardware specifications for the ND Client (connector types, power requirements, dimensions) are flagged in ASSETS-NEEDED.md as a gap in the current source documentation.

Troubleshooting#

Display Not Showing Content#

Media Not Updating on the Display#

1. Confirm the ND Client is online (green indicator in Manage Clients).
2. Allow up to 5 minutes after saving changes in the portal — updates are not instantaneous.
3. Verify the media item is assigned to the correct client (check Manage Clients).
4. Confirm the item's schedule is currently active — check that the current date, time, and day of

week fall within the configured schedule window.

On Demand App Cannot Find the Client#

Content Not Playing on Schedule#

1. Open Manage Clients and select the affected client.
2. Click Schedule on the item and verify:
   • The current date falls within the configured date range (or Indefinite Date Range is checked)
   • The current time falls within the start/stop time window (or All Day is checked)
   • Today's day of week is checked (or Every Day is checked)
   • The Disable option is not checked
3. Confirm the item is assigned to the correct client.
4. Verify the client's Timezone is set correctly in client settings — an incorrect timezone causes

schedule evaluation to use the wrong local time.

Account Login Issues#

If you cannot log in to myclouddisplay.com:

1. Click the Forgot Password link on the login page and follow the email reset instructions.
2. If you did not receive a registration email, check your spam folder. The email comes from the

Nevco Service Department.

1. If your access was revoked by the account owner, contact the owner or Nevco support.

Note: The MyCloudDisplay portal interface has been updated since the original 2020 source documentation was written. If the portal layout looks significantly different from what is described in this guide, some steps or field names may have changed. Contact Nevco support for assistance with the current portal version (see support).

Support#

Nevco Service Department#

For questions about MyCloudDisplay, the Nevco On Demand app, or your ND Client device, contact

Nevco support through any of the following channels:

Nevco Service Department

301 East Harris Avenue

Greenville, IL 62246-2151 USA

Before You Call#

To help Nevco support resolve your issue quickly, have the following information ready:

• The Serial Number of your ND Client (found in the registration email and in Manage Clients

in the portal)

• The connection status of the client (online or offline, as shown in the portal)
• A description of the content or schedule that is not behaving as expected
• Any error messages shown in the portal or in the On Demand app