Register your equipment, and log important personal and location information about your Nevco installation.
Installation to Service
A defined process is necessary to ensure a seamless transition and passing of information from Installation to Service documentation. The Nevco installer will fill out this registration on behalf of the customer at the completion of training.
Completion of this form is required for each venue (i.e. basketball, football, etc). Once the user finishes the Service Registration form, this will register the user with Freshdesk (customer service-software that provides help desk support) & sends them an activation email. Furthermore, this will create a service ticket that contains all of this information which notifies all parties and documents the completion of the install.
We have service technicians standing by from 7am until 5pm Central time. Call 800-851-4040 or 618-664-0360 and select option 2 (Service) to be connected. There are 4 extensions if you want to advance through the phone system options directly to technical service. (7142, 7143, 7145, 7184)
Please register each venue as a separate ticket. There may be more than one equipment operator/software trainee so add & fill accordingly.
Installation Deviations: Need to indicate type, if none note it.
The form prompts the user to include the version of the software once picking the software they are running. Examples include but are not limited to: Display Director 3.5.1, Decryptor 1.9.2, etc
Control Room Layout/Setup Photos should include any racks, seating positions, and operator stations.
Other Helpful Installation Documentation include but are not limited to: any manuals, defect photos, etc
Nevco Service Department
301 East Harris Avenue
Greenville, IL 62246